Refund policy

Every Flint & Fawn candle, wax melt and fragrance oil is made by hand in small batches. Because they can't be resold once they've left me, I don't accept returns or exchanges for a change of mind, including scent preference.

DAMAGED, MELTED, BROKEN OR WRONG ITEMS
If your order arrives damaged, melted or broken, or you got the wrong item, reach me through the contact form on the Contact page within 7 days of delivery. Include your order number and a photo of the item and the packaging. I'll send a replacement or give you a refund.

LOST PACKAGES
If your package is lost in transit, contact me with your order number and I'll send a replacement or give you a refund.

CANCELLATIONS
You can cancel an order before I start pouring it. Contact me as soon as you can with your order number. Once your order has been poured or shipped, it can't be cancelled.

HOW REFUNDS ARE PAID
Approved refunds go back to your original payment method. Your bank or card provider may take a few days to show it.

Questions? Reach me through the contact form on the Contact page.